Relax at Hotel MX portal maya in Playa del Carmen with free Wi-Fi, outdoor pool, and beach club shuttle. Near Xcaret Park and vibrant local attractions.
Guests appreciate spacious, clean rooms and attentive staff, alongside a convenient location near Playa del Carmen’s main attractions. Some practical limitations in facilities and noise levels are noted, making it a solid mid-range option for travelers prioritizing location over luxury.
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Rooms, shared spaces, dining and exterior — grouped so you can skim quickly.
Hotel MX portal maya Playa del Carmen offers a relaxed setting in the heart of the city’s Centro neighborhood, close to both the bustling shopping and dining areas on Fifth Avenue and the beach. The hotel features straightforward, clean rooms that are air-conditioned and equipped with basic amenities. Guests can enjoy the convenience of an outdoor pool and benefit from a free shuttle service to a nearby beach club, making it suitable for those looking to combine city exploration with beach relaxation.
The property accommodates a range of travelers, including families and extended stay guests, with kid-friendly and pet-friendly policies, as well as business facilities like a business center and laundry services. While there is no parking or fitness center available on site, the hotel provides free Wi-Fi and a restaurant for added convenience. Some guests note challenges such as no elevator access and a small pool that may feel less maintained, but friendly staff and spacious rooms receive positive mention.
Its central location, near cultural spots like the Frida Kahlo Museum and lively nightlife areas, makes it a practical choice for visitors keen on exploring Playa del Carmen’s vibrant scene. Popular nearby attractions include Xcaret and Xplor parks, as well as the seaside Parque Los Fundadores, offering a variety of outdoor activities within easy reach.
Travelers arriving through Cancun International Airport can reach the hotel in approximately 45 minutes by car, making it accessible for both short and longer stays. While the overall guest rating indicates generally favorable reviews, potential guests should consider the mixed feedback on certain details like sound levels and water temperature to align expectations accordingly.
The short version: what's available day-to-day, and the key practical details most travelers search for.
Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.
Excellent experience, rooms are big, clean and neat. The service of the people is very good.
Location is good, right in downtown. The rooms are big. The water could be warmer, but it's not too cold either. If you have a car, they can't find you some space around the hotel, but they couldn't find one for me when I went to a show and came back latw, even thought the person responsible said I would have it when I arrive. Overall, good place to go.
An affordable hotel just one block away from the fifth avenue. Mamitas beach is only 10 mins walking. Overall is a good place to stay, is clean. DOES NOT HAVE ELEVATOR but a guy there can help you to bring your luggage upstairs. 4 stars because we forgot something in the room, and a couple hours later we asked but we never could get the objects back.
Nice place , rooms are not luxurous, but clean , very friendly staff , close to beach and 5th av. and shops , no elevator but only 2 floors , and sometimes noisy guests .
Helpful staff. You have to leave ID to borrow the iron. The bathroom does have a bit of a smell but I think thats a wide thing. The AC is very loud that's definitely a hotel issue. My booking was through Love Holidays and the photo on there showed it was on the beach which it's not. The location is great though 1min walk to fifth avenue and lots of shops nearby. Pool is small but it is a pool nonetheless. Decent sized rooms and nice size terrace.
Nice big rooms and near downtown, nice buffet and little pool. Great staff Deisi was very nice!!! Would return to this place
Hotel with a great location, right near Quinta Allegria mall and Constitution. Plenty of places to eat nearby. We liked the balcony, we were right on top of Scotiabank overlooking Quinta Allegria mall. Wifi was good, important for us as we had some work to do. Staff very nice. Lots of pluses for this hotel, but on the downside..pool is small, seemed not the cleanest, the sound in this hotel echos like crazy guests should be more considerate.. obviously at 11pm midnight 1am if you are walking in the halls have a brain and be quiet . The shower has an odour, so we kept the bathroom door closed with the fan running and very little pressure from shower nozzle.
Very nice huge rooms! They were so helpful walked us to the room. H20 Bluewater diving company set us up here to go swim with the whale sharks seeing there's not an ferry from cozumel. The only bad thing I can say is I didn't get any of my 3 wake up calls. Lol. Its ok because I was so excited I was up at 2:30am but if you're a heavy sleeper set your own alarm clock. Try not to get a room near the pool. Thank goodness the room was so huge I could go in the back room and shut the door from the pool. Its clean and I reslly appreciate H20 paying for the stay for the night.
Lively area with dance clubs, global dining & exhibits on the artist's life at Frida Kahlo Museum.
Curated spots travelers usually pair with a stay in Quintana Roo. Distances are rough real-world times, not straight-line.
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